We deliver to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Delivery is free to every emirate — there is no delivery charge on your order.
After you place an order, we contact you to confirm it and agree the delivery time.
Payment is by card at checkout, or Cash on Delivery — if you chose Cash on Delivery, please have the order total ready when your order arrives.
When your order arrives
Please check that the package is sealed and undamaged and that the products match your order. If something is wrong, tell the courier and contact us on WhatsApp +971 55 321 5977 with your order number and photos.
Returns — 7 days
You can return a product within 7 days of delivery. This applies to all our products, which are sold new.
Faulty, damaged or incorrect items — returns accepted.
Change of mind — returns accepted too, even if the item is not faulty.
No restocking fee — nothing is deducted from your refund for restocking.
Return postage — you are responsible for sending the item back to us and for the return shipping cost.
How to return an item
Message us on WhatsApp +971 55 321 5977 within 7 days of delivery with your order number and the item you want to return.
We confirm the return and send you the return address.
Send the item back to us by post or courier, at your own cost.
Refunds
We process your refund within 7 days of receiving the returned item. Refunds for Cash on Delivery orders are paid back to you by a method agreed with you. Card payments are refunded to the card used for the payment.
Faulty products after 7 days
If a product develops a fault after the return period, contact us on WhatsApp +971 55 321 5977. Repairs and replacements are handled under the manufacturer’s warranty and in line with UAE consumer protection law. Nothing in this policy limits your statutory rights.
Cancellations
You can cancel free of charge before your order is dispatched — just message us your order number.
